Assists in reducing contact for park visitors.

Delaware State Parks is partnering with Flowbird’s distribution partner, Butts Ticket & Solutions, to bring in 20 additional Flowbird multi-use kiosks after a successful first season to streamline state park admission sales. The kiosks, Flowbird’s Strada pay stations, are being used to create a seamless park entrance process, and allow customers the means to pay with credit card.

Delaware’s Division of Parks and Recreation oversees 17 scenic outdoor parks spanning across 200,000 acres, known as the Delaware State Parks. The vast land and nature preserves offer 5 different campground sites, along with recreational opportunities such as hiking, camping, swimming, fishing, and nature tours. Prior to the initial implementation of Strada pay stations, visitors purchased their entrance passes on-site at a park office, or from a designated state park retailer. When fee attendants are not on duty, visitors deposited their fees in self-registration envelopes provided at park entrances and placed them in designated secure drop boxes.

With a steady increase in popularity and visitation, the State Parks team began to see a need for updated park pass transaction methods for the busy seasons, and when park attendants are away. A trial took place in 2018 in which two Flowbird Strada pay stations were placed at the entrance of Alapocas Run and Holts Landing State Parks. During the span of 6 months, visitors were encouraged to use the pay stations to purchase their daily entrance passes.

The Strada pay stations allow visitors to conveniently pay with a credit or debit card, functioning in pay-and display mode for visitors to show receipts on their dashboard. Whereas the old method required cash to be placed in an envelope when park attendants were away, visitors are easily walked through a credit card transaction with the Strada’s 7” full-color display. The pay station software is programmed to allow guests to choose between in-state and out-of-state park rates as well as purchase admission tickets to the Fort Miles museum at Cape Henlopen State Park. The pay stations communicate wirelessly and run on solar power, adhering to the Division’s commitment to sustainability and environmental health.

All payment data is securely sent in real-time to Flowbird’s intelligent data management suite, giving parks staff the ability to track how many vehicles are visiting each park throughout the day.  This data can be valuable to help determine parking staffing plans.

The functionality of the solution during the trial was a success, leading to an installation of 18 more pay stations in 2019. The units were placed in traditional park settings, including beach accesses and boat launches. Several of those locations, deemed as remote or off-the-grid, saw equal success with the pay stations and obtained full communication without issues. In early 2020, a second order was made for an additional 20 pay stations to be installed throughout the parks.

“Everyone at Delaware State Parks has been a pleasure to work with,” said Mitchell Butts, Butts Tickets & Solutions Representative, “As we move into the third and final phase of this 3-year-project, we at Butts Ticket & Solutions are excited to be able to introduce a user-friendly, state-of-the-art, contactless mode of payment for all parks across the state of Delaware.”

In 2019, over 23,000 transactions were performed at Delaware State Parks Flowbird pay stations.  The additional 20 pay station are planned to be installed in May 2020 for the start of Delaware’s beach season.

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About Butts Ticket & Solutions:

BTS is a family owned, third generation, printing and distribution company that has serviced the parking and transportation industry since 1965. Since 2014, BTS has been able to expand on their usual portfolio of printed products to offer their customers the full line of Flowbird solutions including both CWT and Strada pay stations, the Flowbird mobile payment app, and full maintenance programs.

Posted: 14 May 20

WebOffice 2.45 has been deployed on our Europe Data centre, and will also be deployed in our Asia and North America centres in near future. And CWT Software 4.16 is now available for download in WebOffice.

Find out more here: CWT 4.16 & WebOffice 2.45 | Release 

 

Posted: 31 Mar 20

Following our previous communication related to the impact of the COVID-19 pandemic on our activities, and despite all the preventive and mitigating actions we have put in place, Flowbird have unfortunately suffered from a COVID-19 infection.

As a result, we have temporarily interrupted all the manufacturing activities performed in France for at least 14 days from the 23rd of March 2020, which will unfortunately impact our deliveries and projects. Manufacturing activities continue in our Swedish facility producing our CWT range on a limited scale.

Flowbird will issue  regular updates on the evolution of this Force Majeure event that we are all suffering. We will inform our customers as soon as our activities resume.

On the Field Services side, the situation differs from region to region, we therefore advise you to contact your local Sales or Service contact for further assistance on the situation in your region.

Thank you.

Posted: 25 Mar 20

Compact S5 | The next generation! 

The Compact S5 is a digital, low-impact and powerful payment kiosk. The Compact S5 creates connections between traditional parking and other city services. The S5 cloud platform offers powerful integration possibilities, for example making it possible to sell bus tickets or ferry rides. 

The system has full OTA (Over The Air) support of configuration, software and firmware. The OTA support makes the maintenance extremely convenient and efficient. It gives the customer a great tool for customization of the user experience and can easily be submitted to the payment kiosk. Local businesses will be able to advertise through the video function of the Compact S5.

The crystal clear 9.7” touch screen and integrated speakers makes a vibrant experience. Offerings can also be presented on the ticket thanks to a high resolution printer that handles graphics, tickets, vouchers and 2D barcodes.

WebOffice also offers parking utilization analysis and prediction, taking into account seasonal, weekly and daily variation to optimize turnover, often so crucial in vibrant cities. This frees up space for a livelier neighborhood.

Last but not least, the Compact S5 is powered by an ultra-low energy platform which makes it fully autonomous using solar energy.

Read more here: COMPACT S5 | Release

 

Posted: 19 Mar 20

As the coronavirus COVID-19 has been declared to be a pandemic by the World Health Organisation and has already spread to over 100 countries. Flowbird is taking this situation seriously.

The management of Flowbird has closely followed government and expert advice in each country within which we have operations and have taken further proactive measures to mitigate, if not avoid, the COVID-19 spread such as:

  • Communication campaign on safe behaviour to all employees.
  • Set-up of a global remote work organisation.
  • Education campaign on remote management best practices
    (e-learning).
  • Health and HR hotline to monitor symptoms appearance within staff.
  • Trips for our employees that do not have an absolute obligation, such as a blocking situation requiring physical intervention, are suspended until further notice. This measure is not valid for field service technicians in order to support operational system of our customers.

Besides, as the pandemic continues to spread, we have anticipated the strategic procurement on most critical suppliers in order to deliver the 3 coming rolling month backlog.

Here at Flowbird, we are taking proactive action internally and toward our suppliers in regard to business continuity and contingency planning even though we cannot bring any guarantee as we do not measure all the consequences of this Force Majeure event.

Business is not suspended, business will be different.

Flowbird would like to thank you for your patience during this challenging situation and to invite you to contact us for any further information.

Posted: 16 Mar 20

Pay-by-Plate system installed after 8-month competitive trial

Moorestown, NJ --  Flowbird Group is proud to announce that The Village of Lake Placid, New York, home to the US Olympic and Paralympic Training Center, has partnered with Access Technology Integration (ATI), Flowbird’s upstate New York distribution partner, to launch a new Pay-by-Plate parking system. Implementation of the system began on Wednesday, January 8th and includes 32 Strada pay stations and Flowbird’s mobile parking payment application.

 The plan to replace the existing Pay & Display parking meters was spurred by evident aging technology. City officials estimate the current meters to be reaching 10 years old, causing a lapse in technological efficiency. The older technology still required a driver to print their payment receipt at a pay station, walk back to their vehicle, and place the proof of payment on their dashboard for compliance verification. By replacing these meters with Flowbird’s smart Pay-by-Plate system, drivers do not have to place a receipt on their dashboard and they can extend their time at the pay station or through the Flowbird app.

While the Village’s pay stations have always had a coin and credit card payment option, the new system provides a better parking experience.  The Strada features a 7” full color display and QWERTY keyboard, walking the user through the transaction with a combination of text, graphics, and animation.  For motorists wanting to skip the kiosks altogether, ATI supplied the Village with the Flowbird app, which allows payment on the Android and iOS platforms as well as on the Flowbird app website, www.flowbirdapp.com. The Flowbird app provides time expiration notifications, remote time extension, and a “find my car” feature.

The Flowbird solution was selected after an 8 month head-to-head competitive trial in one of the Village’s municipal parking lots.  During the trial period, the Village found the Flowbird solution, along with ATI’s response and service, to be superior to that of the other vendor.

Located just outside of Troy, ATI supports Flowbird systems for many clients in New York State including the cities of Albany, Binghamton, and Kingston as well as the Village of Cooperstown.  They have been a Flowbird distribution partner since 2012.   

Flowbird is the largest parking solutions supplier in New York State with over 15,000 pay stations in operation.  Additionally, twenty clients in the state are utilizing Flowbird’s mobile apps for parking payment.

https://flowbird.group/ati-and-flowbird-have-gold-medal-performance-in-lake-placid/   

 

Posted: 27 Jan 20

Customized App to Elevate Downtown Mobility and Visitor Experience

Moorestown, New Jersey – Oklahoma City Council approved a contract on Tuesday, January 7th, to implement a mobile phone parking app in partnership with Flowbird, a leading supplier of urban mobility solutions. The smart mobile parking solution will bring ultimate convenience to motorists, allowing users to pay for parking with their iPhone or Android devices.

Flowbird’s app platform has over 2.5 million users worldwide, and offers an easy, fast and secure option to make mobile parking payments. Once the app is downloaded to a user’s mobile device, a quick registration process walks them through their profile and payment set up. When ready to park, users simply select their parking location from the GPS enabled map, choose a duration and confirm payment. A notification will be sent to the user when the parking session is about to expire with an option to extend right from their phone. Payment methods can be securely stored for quick and easy parking transactions in the future.

The app is being customized for the City with EMBARK, the city’s transportation agency. “Having an app will make it even easier to pay for on-street parking in Oklahoma City, especially for people who use downtown parking regularly,” said EMBARK Administrator Jason Ferbrache, “Convenience is key for parking, and we’re glad to make it more convenient than ever when you’re downtown.”

Flowbird’s app features more than just mobile payment capabilities. The multi-function platform offers advancements in technology such as:

  • ‘Find my Car’ – Walking directions back to the user’s parked car’s location
  • Off-Street Parking Reservations – Allows motorists to pre-pay for parking based on location or based on a specific event
  • Validation codes – A function that allows the City or local merchants to distribute validation codes to app users so they don’t have to pay for parking
  • Bookmark – Saves the user’s favorite parking locations

Oklahoma City has been a partner of Flowbird since July of 2012 when they began implementation of 175 Flowbird multi-space pay stations in place of single, coin-operated meters. The digital upgrade 8 years ago gave drivers the option to pay with credit or debit cards rather than coin only. The importance of customer convenience then, holds true to the City’s values today, as they add a new era of digital upgrade in the form of mobile app payment, joining neighboring Flowbird App customers, Norman, OK, and University of Oklahoma.

The mobile app will be integrated with the parking rights system and back-end reporting system of the Flowbird Pay by Plate pay stations, providing the City’s parking administrators a unified parking payment solution.  All transactions from the mobile app and the pay stations will be available in real-time to the City’s parking enforcement system.
“We are very appreciative that Oklahoma City has put its trust in Flowbird to deliver their new mobile parking payment application,” said Benoit Reliquet, President of Flowbird North America, “The City continues to grow and we are proud to be part of its overall transportation solution.”

Posted: 23 Jan 20

Moorestown, NJ —  Flowbird’s Director of Project Management and Solution Delivery, Peter MacDonald, has been elected onto the Board of Directors for the Southwest Parking & Transportation Association (SWPTA) Board. Peter will serve for a two year term where he will join 12 other Board Directors, including the President and Past President.

Peter, a Seattle native who now resides in Dallas, TX, offers more than 10 years in the parking and mobility industry, working in parking operations, citations processing, parking and transit technology and mobility strategy development.  In his experience, he has enjoyed working with municipalities, universities and the private sector.  Currently at Flowbird, he enjoys helping parking and transit clients design and implement solutions across the country.

“Congratulations to Peter,” says Julie Dixon, President of SWPTA and Founder of Dixon Resources Unlimited,
“We are excited to have him join the SWPTA Board and continue the growth of SWPTA within the parking and transportation industry.”

The SouthWest Parking & Transportation Association provides a platform for growth and development for professionals in the parking and transportation industry. The association strives to make learning about the industry a fun and unique experience by hosting high-profile networking opportunities, annual social events, friendly competitions and interactive presentations.

“We are proud to have a member of our team be a part of such an elite association as SWPTA,” says Andreas Jansson, VP of Sales, Flowbird,
“This further demonstrates the quality and commitment of our leaders to the industry.”

Peter was nominated for the board and voted into position by the association’s membership in December of 2019. His term will expire in December of 2021.

Posted: 20 Jan 20
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