• Phone: +46 (0)8 799 37 00
  • Email: se-info@flowbird.group

Operational status

Here we report CURRENT and also PLANNED outages

  • Flowbird WebOffice Analysis Disturbance

    Flowbird WebOffice currently have issues with Analysis/Reporting functions.
    This means that these functions are currently very slow and potentially unavailable.


    We apologize in advance for any inconvenience that this may cause.

    Kind regards
    Nordic Support
    Flowbird Sverige AB

  • Planet/3C - Planet Card-Present – Network Migration *Four maintenance windows

    Planet/3C Payment have informed us they will do a network migration of their Card Present Gateway.
    Planet have now added an additional two maintenance windows regarding this migration to the prior two already mentioned.

    First maintenance:
    Start time: June 10th, 04:00 CET(UTC+2)
    End time: June 10th, 07:00 CET(UTC+2)

     

    Second maintenance:
    Start time: June 12th, 04:00 CET(UTC+2)
    End time: June 12th, 10:00 CET(UTC+2)

     

    Third maintenance:
    Start time: June 18th, 04:00 CET(UTC+2)
    End time: June 18th, 12:00 CET(UTC+2)

     

    Fourth maintenance:
    Start time: June 24th, 02:00 CET(UTC+2)
    End time: June 24th, 07:00 CET(UTC+2)


    Affected service: Planet Gateways (Card-Present)

    A 15 minute outage might occure during the start of the two first maintenance windows.

    During the third maintenace window there will be a 5 minute window were some transactions might fail.

     

    For the fourth maintenance window no distruptancies are expected.

    A rollback plan is in place if by unlikely event that they encounter any issues during these changes that cannot be resolved.

    We apologize in advance for any inconvenience that this may cause.

    Kind regards
    Nordic Support 
    Flowbird Sverige AB

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Customer Support

Please contact our customer support regarding any problems you might encounter
+46 (0)8 799 37 00
se-frontoffice@flowbird.group

Report Disturbances

Please only report experienced disturbances on service availability here. This service is only available outside Swedish business hours.
 +46 (0)76 00 08 770
 se-noc@flowbird.group
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