• Phone: +46 (0)8 799 37 00
  • Email: se-info@flowbird.group

Operational status

Here we report CURRENT and also PLANNED outages

  • Planet/3C Payment Firewall maintenance

    Planet/3C Payment will conduct a Firewall maintenances between the 19th and 20th of January.

    Start time: January 19th, 23:00 CET(UTC+1)
    End time: January 20th, 03:00 CET(UTC+1)

    They expect a brief downtime of approximately 5 minutes on the 20th between 01:10 - 01:15 CET(UTC+1).

    This transition has been scheduled during off-peak hours to minimize the impact on their customers.

    This is only related to customers using Planet Payment (3C) services.
    As a clarification it does not affect Worldline products that are not using Planet Payments (3C) services.

    We apologize in advance for any inconvenience that this may cause.

    Kind regards
    Nordic Support 
    Flowbird Sverige AB

  • Planet/3C Payment Authorization Authorization Server Migration

    Planet/3C Payment will conduct two Authorization Server Migration Database maintenances on the 22nd and 23rd of January.

    First maintenance:
    Date: 22nd of January 2025
    Start time: 03:30 CET(UTC+1)
    End time: 10:00 CET(UTC+1)

    Date: 23rd of January 2025
    Start time: 03:00 CET(UTC+1)
    End time: 10:30 CET(UTC+1)

    They expect brief downtime of approximately 45 minutes on the 22nd between 04:00 - 04:45 CET(UTC+1) and approximately 20 minutes on the 23rd (06:32 - 06:52 CET (UTC+1).
    This transition has been scheduled during off-peak hours to minimize the impact on their customers.

    This is only related to customers using Planet Payment (3C) services.
    As a clarification it does not affect Worldline products that are not using Planet Payments (3C) services.

    We apologize in advance for any inconvenience that this may cause.

    Kind regards
    Nordic Support 
    Flowbird Sverige AB

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Customer Support

Please contact our customer support regarding any problems you might encounter
+46 (0)8 799 37 00
se-frontoffice@flowbird.group

Report Disturbances

Please only report experienced disturbances on service availability here. This service is only available outside Swedish business hours.
 +46 (0)76 00 08 770
 se-noc@flowbird.group
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