The Cale help desk services

Basic

  • Live 24/7 call answering from your customers with real time notifications of all meter problem reports via email or SMS.
  • A custom call script and instructions for our agents so they know the basic operating instructions, hours of operation, rates and rules for your parking lots, plus instructions on what to do if they receive a call about a citation or impound.
  • A dedicated local or 800 phone number and we would provide decals with the number for each meter.
  • The service includes up to 100 inbound calls per month. There is a one-time setup fee and the service is month to month, so you are not tied to any long term agreements. Calls over 100 per month, if any, are billed per call.

Enhanced

The Enhanced service includes all of the services in the Basic package with the following additions:

  • A dedicated, online ticket and meter maintenance tracking database with one Agent-level access user. Statistical reports for tickets and calls by type of problem and standard Views (lists) of tickets by categories.

Premium

The Premium package includes all the services in the Basic and Enhanced packages. Additionally, it includes:

  • An integration with Cale WebOffice that will automatically set up help desk tickets in your dedicated database for each alarm or warning generated by your meters.
  • Up to 4 additional Agent-level users, this will allow you to assign tickets or issues to specific members of your staff for action.
  • Access to mobile apps that will allow your Agents to update tickets in the field in real time.
  • Customized statistical reports, drop-down menus and customized views or lists of tickets for your account.

PartSmart

PartSmart™ is a new and exciting parts exchange program for Cale America's customers.

The PartSmart™ program is designed to streamline the process of obtaining replacement parts for Cale meters that are no longer covered under the original factory warranty or an expired extended parts warranty contract. With a low monthly fee to participate and no long-term contract the new program allows Cale customers to better manage parts, parts costs, and will also include a new online parts request and parts tracking tool.

PartSmart™ program key components*

  • No per-part fees or costs
  • No limit on the number of qualified parts exchanged
  • Program will cover all spare parts in inventory
  • Free outbound ground shipping for replacement parts
  • Replacement parts shipped within 72 hours of request
  • Future online parts request tool with parts numbers
  • Future online spare parts tracking
  • Discounted rates for field service labor charges.
*) Batteries, plus vandalized or mishandled broken parts, are ineligible for replacement.

Downloads
PartSmart flyer

Contact
For more information or a PartSmart price quote, please contact the Cale America Help Desk at 877-620-2253 or support@caleamerica.com.

Meter Maintenance Tracking

An add-on integration to your Cale WebOffice service

  • Automatically set up maintenance tickets in your dedicated database for each alarm or warning generated by your meters.
  • Add maintenance tickets from user-reported calls or emails
  • Access to mobile apps that will allow your field techs to update tickets in the field in real time via smartphone or tablet.
  • Scheduling of preventative maintenance services.

Customized statistical reports, drop-down menus and customized maintenance tickets lists for your account.

Contact
For more information on Meter Maintenance Tracking, please contact the Cale America Help Desk at 877-620-2253 or support@caleamerica.com

Dispatching Services

For meter technicians and collections staff

  • Email or smartphone/table app notifications of assigned tickets in real time
  • Collection ticket created and assigned when meter reached specified coin level threshold
  • Customizable ticket prioritization and automated assignments

Techs and collectors can update ticket via email, smartphone/tablet app or by calling the Parking Help Desk

Contact
For more information on Dispatching Services, please contact the Cale America Help Desk at 877-620-2253 or support@caleamerica.com.

Live Call Answering

24/7 Parking Help Desk assistance for your customers

  • Trained, professional parking help desk agents that know your parking system.
  • Custom call script and instructions covering meter operating instructions, hours of operation, rates and rules for disability parking, citations and impounds.
  • A dedicated local or 800 phone number provided along with decals for each meter.
  • Online, real-time logs of all calls received, plus statistical reporting

Contact
For more information on Live Call Answering, please contact the Cale America Help Desk at 877-620-2253 or support@caleamerica.com.

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